
Returns
We hope you are delighted with your order from janeatelier.com. If you are not completely satisfied, you may return item(s) for a refund.
You must notify us within 14 days of receiving your order if you wish to return.
Once approved, you have a further 14 days to send the item(s) back.
Returns outside of this period are at Jane Atelier’s discretion and may only be eligible for a credit voucher.
Follow the steps below to return your order:
- Log in to your account, go to My Orders, and select the order you wish to return. If you checked out as a guest, please email info@janeatelier.com or call +44 (0)20 7487 3401.
- Complete the Returns Form included in your order. For international returns, attach the Return Commercial Invoice clearly (provided in your original parcel) to the outside of your package.
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Send your parcel: UK customers: Please use the prepaid Royal Mail return label provided (only one label per order) and drop the parcel off at your local Post Office.
International customers: Return items at your own cost to the address below:
Jane Lewis Fashion Returns
76 Gloucester Place
London
W1U 6HJ
Great Britain
Please ensure you always keep proof of postage.
Processing your return:
- UK returns: up to 5 working days to reach us.
- International returns: 10–14 working days to reach us.
- Refunds are processed within 5 working days of receipt.
- Funds clear in 3–5 working days, depending on your bank.
Please note: shipping costs, duties, and taxes are non-refundable unless the item is faulty or cancelled under ICACRs.
In the unlikely event that you receive a faulty item (damaged or defective), we may offer a repair, replacement, or refund. Please contact info@janeatelier.com for more information.
Jane Atelier monitors return activity and reserves the right to refuse transactions or close accounts based on order or return excessive behaviour.
In the unlikely event that you receive a faulty item (damaged or defective), we may offer a repair, replacement, or refund. Please contact info@janeatelier.com for more information.
Jane Atelier monitors return activity and reserves the right to refuse transactions or close accounts based on order or return excessive behaviour.