Duties and Taxes

For deliveries outside the UK, the customer is solely responsible for all import duties, customs fees, and local sales taxes imposed by the destination country. These charges must be settled in full for Customs clearance. Jane Atelier is unable to confirm or estimate these costs in advance.

The courier will contact you once your order arrives at Customs to advise of any applicable charges. Delivery times may be affected, as goods will only be released once the required payments have been made.

If you decline to pay these charges, Jane Atelier reserves the right to recover from you any additional costs incurred. In cases where delivery is refused, please allow up to 30 working days for your refund to be processed.