Delivery

EU DELIVERY 

Local VAT, taxes, and Customs clearance fees vary from country to country and may apply upon delivery. Please note that we are unable to advise the amount this may be. As the recipient, you, the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.

 DELIVERY PRICES:

UK MAINLAND 1-2 Working Day Delivery (order must be placed by 12 noon) £12
 
EUROPE (EU) Up to 5 days £30-£50
EUROPE (NON-EU) Up to 5 days £30-£50
USA Up to 5 days £35
REST OF WORLD Up to 5 days £35+

Jane Atelier ships to over 50 countries worldwide. Shipping fees vary — please contact customercare@janeatelier.com or select your country at checkout for exact costs. 

Orders placed after 12:00 pm (Monday–Friday) or at any time over the weekend will usually be dispatched the next working day. Delivery times may also be affected by local holidays or courier delays. We will do our best to keep you updated if we are made aware of any issues.

Estimated delivery times are provided as a guide only and begin from the date of dispatch. Before dispatch, we may need to confirm your details with your card issuer or request proof of address for security checks. We aim to keep any delays to a minimum.

You will be notified by email, when your order has been dispatched and provided with your tracking number. If you are not available at the time of delivery, the courier will contact you, so you can arrange re-delivery or collection from a local depot/service point.

All orders are insured while in transit and require a signature upon delivery. Once signed for at your specified address, responsibility for the goods passes to you. If you choose to waive the signature requirement or nominate someone else to receive the order, their signature will serve as proof of delivery.

If you need to cancel your order, please email customercare@janeatelier.com with your order number as soon as possible. As we prepare purchases quickly for dispatch, we may not always be able to accommodate cancellation requests.