Delivery

EU DELIVERY POST BREXIT
For Deliveries to EU, UK VAT will be automatically deducted from your order at the checkout. Local VAT, taxes and customs clearance fees vary from country to country and may apply upon delivery. Please note that we are unable to advise the amount this may be. As the recipient you, the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.

 DELIVERY PRICES:

UK MAINLAND 1-2 Working Day Delivery (order must be placed by 12 noon) £12
  Saturday Delivery (order must be placed by 12 noon on Friday) excludes Scottish Highlands, Scottish Islands and Northern Ireland £30
EUROPE (EU) Up to 5 days £30-£50
EUROPE (NON-EU) Up to 5 days £30-£50
USA Up to 5 days $45
REST OF WORLD Up to 5 days £35+

Jane Atelier ships to over 50 countries around the world. For exact shipping fees please contact customercare@janeatelier.com or select your shipping country in the drop down menu at the checkout.

Please be aware that if your order is placed after 12:00pm Monday – Friday or at any time over the weekend, it may be dispatched the next working day. During local national holiday periods delivery times may change. Courier delays may also affect delivery times. We will endeavour to keep you updated on any issues we are made aware of.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Before we can dispatch your purchases, we may need to confirm your details with your card issuer and/or may need to contact you for proof of address to carry out additional security checks. We will do our best to keep delays to a minimum.

You will be notified by email when your order has been dispatched and provided with a tracking number for the delivery. If you are not at your selected delivery address the driver will leave a card which will allow you to either arrange delivery for a time convenient to you or collect at your local depot.

Jane Atelier insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you release signature upon delivery or have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Jane, and transfer responsibility in the same way.

If you wish to cancel your order please contact customercare@janeatelier.com with your order number as soon as possible. Please kindly note that as your purchase will be prepared quickly for dispatch we might not be able to accommodate your request.