Duties and Taxes

For all orders delivered outside UK and USA , you the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be.

The shipping company will contact you once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customers will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Jane Atelier to you. In the instance that you do not accept your delivery, please allow up to 30 working days for your refund to be processed.

Jane Atelier does not refund duties and taxes or shipping costs unless the item is faulty or cancelled under the ICACRs.