In response to Covid-19 our collective health is paramount. Please be assured that we are prioritising the health and safety of our staff and customers during this uncertainty.
Our Flagship store will re-open on Wednesday 2nd December. In the meantime you can still shop online and as always our customer care team are on hand to help so please do call them on +44 (0) 203 773 8936 or email firstname.lastname@example.org
Our website is fully functional and online orders will be fulfilled.
We are taking all necessary precautions and have made changes to our processes. We are maintaining the highest levels of hygiene and our warehouse team is working closely with our couriers to ensure the safety and wellbeing of our staff and valued customers.
All orders are being processed as quickly as possible however, please kindly note that in these challenging times deliveries may take longer than expected.
When receiving your online delivery you are no longer required to sign the handheld device. Drivers will record a 'Delivered on Authority' message in the signature section of the unit. This means that we can still track parcels and know they have arrived safely to you.
Our customer service department are here to assist you with any queries you may have. They would love to hear from you so please get in touch on +44 (0)203 773 8936 or alternatively email email@example.com or contact us on Live chat and we will reply as quickly as possible.
Our Flagship Store
Our Flagship store is open. The stores opening times will be Monday to Friday from 11am to 4pm. Outside these times it is possible to arrange a private appointment. Please email firstname.lastname@example.org
Please be assured that we have implemented the highest standards of hygiene and are following all government advice.
We will be following social-distancing guidelines.
We are deep cleaning our store before opening and more frequently throughout the day.
We will be limiting the number of customers in-store, for everyones well-being.
Both hand sanitisers and hand washing facilities are available for your use.
The Jane family remains committed to providing you with the best service possible.
We are here to help. Should you have any queries at all related to any aspect of your order or returns please do not hesitate to get in touch.