Returns

We hope you are delighted with your order from janeatelier.com. If you are not completely satisfied, you may return item(s) for a refund.
  • You must notify us within 14 days of receiving your order if you wish to return.
  • Once approved, you then have a further 14 days to send the item(s) back.
  • Returns outside of this period are at Jane Atelier’s discretion and may only be eligible for a credit voucher.
  1. Log in to your account, go to My Orders, and select the order you wish to return.
    • If you checked out as a guest, please email customercare@janeatelier.com or call +44 (0)20 3773 8936.
  2. Complete the Returns Form included in your order.
    • For international returns, attach the Return Commercial Invoice clearly (provided in your original parcel) to the outside of your package.
  3. Send your parcel: 
    • UK customers: Please use the prepaid Royal Mail return label provided (only one label per order) and drop the parcel off at your local Post Office.
    • International customers: Return items at your own cost to:

Jane Atelier Returns
Alpi UK Ltd
Miles Gray Road  
Basildon
SS14 3HJ
United Kingdom

Please ensure you always keep proof of postage.

Processing your return
  • UK returns: up to 5 working days to reach us.
  • International returns: 10–14 working days to reach us.
  • Once received, refunds are processed within 5 working days. Funds then clear in 3–5 days, depending on your bank.
Please note: shipping costs, duties, and taxes are non-refundable unless the item is faulty or cancelled under ICACRs.

In the unlikely event that you receive a faulty item (damaged or defective), we may offer a repair, replacement, or refund. Please contact customercare@janeatelier.com for more information.

Jane Atelier monitors return activity and reserves the right to refuse transactions or close accounts based on order or return excessive behaviour.