Returns

We hope you’re delighted with your order from www.janeatelier.com. If you’re not perfectly satisfied with your order, you may return the item for a refund.

You must notify us of your return within 14 days of receiving your order. You then have 14 days to get the item back to us.

To initiate your return, Request a return here or contact our Customer Service Team on 020 3773 8936 or customercare@janeatelier.com.

Please note, returns outside of this period will be processed at the discretion on Jane Atelier and a credit voucher may be offered.

Returns from the UK and USA are prepaid by Jane Atelier. Only one prepaid label will be provided per order. Please be aware that if you live in a remote location of the United States you will need to contact us regarding an alternative way to return your parcel. Additional charges may apply.

How to return your Jane Atelier item/s:

Step 1: Log in to your account and click on "My Orders". Select the order you would like to return and complete the form. If you have checked in as a guest please Click Here to request your return.

Alternatively, kindly send us an email to customercare@janeatelier.com or give us a call on +44 (0)203 773 8936.

Step 2: Fill in your Returns Form with the relevant information; you will be notified once your return has been approved. If you are returning a parcel outside of the European Union, you will need a Returns Commercial invoice; this will be sent to you along with your Returns Authorisation number. Your commercial invoice must be attached on the outside of your parcel.

Step 3: Send the parcel using your pre-paid returns label that was enclosed with your delivery (only valid for UK customers and US customers). If you are returning within the UK you can drop off your parcel at your local Post Office.

For international customers, please return your item(s) to:

Jane Atelier Returns
Alpi UK Ltd
4 Juniper West
Fenton Way
Basildon
SS15 6SJ
United Kingdom

Please remember to always keep proof of postage.

It can take up to 5 working days from the date of your return for your parcel to be delivered back to us for UK deliveries and 10-14 working days for the Rest of the World. Once your parcel has been received your return will be processed within 5 working days .

Once your refund has been approved your funds will be returned to your account within 3-5 days depending on your bank provider. Please note that Jane Atelier does not refund duties and taxes or shipping costs unless the item is faulty or cancelled under the ICACRs.

In the rare event that you receive a faulty item (i.e. damaged or manufacturing fault) we can offer alternatives such as repair or exchanges as well as refunds. For more information, please email customercare@janeatelier.com.

Jane Atelier monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behaviour.