Cancellations

If you are based in the EU you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), provided you give us written notice within 14 days after you receive (or someone you nominate receives) the products, unless the products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

To exercise the right to cancel, please inform us by email to: customercare@janeatelier.com. On receipt of your notice of order cancellation, we will contact you with return instructions. Please note that you must cover the cost of the return shipment, as our free returns services will not apply to orders cancelled under the ICACRs.